1. About these terms
Taply provides digital loyalty cards, NFC stamp collection, customer wallets and tools for participating businesses. These terms cover use of the website and platform. “Taply”, “we” and “us” refer to the service operating under the Taply brand at taply.solutions. Legal and privacy questions can be sent to info@taply.solutions; service questions to support@taply.solutions.
By creating an account or using the service, you agree to these terms to the extent permitted by applicable law. If you act for a business, you must have authority to do so. Hardware orders and paid business services are also subject to the Merchant Service Agreement and the specific agreement supplied with your order. An expressly agreed order term takes priority for the commercial matter it covers. Mandatory legal rights always take priority.
2. Accounts and access
Provide accurate account information and keep your sign-in credentials and private links secure. Do not use another person’s account without permission. You are responsible for activity you authorize, but not automatically responsible for every unauthorized action or for failures attributable to Taply. Tell support promptly if you suspect misuse.
You must have the legal capacity or authorization required for your use of the service. A business representative must be authorized to manage the business. Check the account shown before accepting an invitation to link a shop; account deletion does not transfer that shop to a different account.
3. Stamps, rewards and referrals
A merchant is a participating business; a customer is a person using its loyalty program. A stamp is a record of qualifying activity, and a reward is a benefit offered by that merchant. Stamps are not money, deposits or an investment and cannot be exchanged for cash through Taply. They apply to the relevant program and are not automatically transferable between businesses.
Each merchant sets its offers, qualifying purchases, minimum spend, reward thresholds, expiry rules and redemption conditions. Review the card and ask the merchant about any unclear condition. Merchants must communicate their rules accurately and honor valid rewards and applicable law. Displaying a minimum spend does not mean Taply independently verifies purchase amounts.
Contact the merchant about the reward itself and Taply about missing or incorrectly recorded activity. We may investigate suspected abuse and correct demonstrable errors, with an explanation where a correction materially affects you. This does not permit arbitrary removal of legitimately earned benefits.
4. Business orders and subscriptions
Submitting an order starts a request. Email verification submits that request for review; it does not mean the order has shipped or a subscription has started. Approved requests receive an order agreement for review and acceptance. Check the plan, quantities, fees, delivery information and billing conditions before accepting, and contact support to correct errors.
The Merchant Service Agreement describes the current trial, quarterly billing, immediate cancellation with daily proration, and hardware remedies. Specific amounts and any additional delivery or tax charges must be disclosed in the order agreement. Taply does not automatically debit a payment method without separate authorization.
5. Acceptable use
Do not forge or replay taps, manipulate referrals, redeem rewards dishonestly, bypass security controls, access or expose another person’s information, impersonate a person or business, introduce malware, overload the service, or send unlawful or unsolicited marketing. Do not tamper with a device to compromise the service.
Use customer information only for authorized, lawful purposes connected with the relevant loyalty program. Do not scrape, sell or repurpose it for unrelated outreach. Report suspected vulnerabilities to support without collecting or disclosing other users’ data. Nothing here restricts disclosures or research protected by mandatory law.
6. Your content and our technology
You retain rights in the logos, reward descriptions and other content you supply. You must have permission to use that content and ensure it is lawful and not misleading. You give Taply permission to host, format and display it as needed to provide the features you choose, including public discovery when enabled.
Taply and its licensors retain rights in their software, branding and technology. Buying a device does not transfer those rights. You may use the platform for its intended purposes under these terms. We may remove unlawful or infringing content and may request information needed to investigate a complaint.
7. Privacy and external services
The Privacy Policy explains account information, Google sign-in, loyalty activity, business access, service providers, retention and deletion. Accepting these terms is not consent to optional marketing. You can change marketing preferences in profile settings.
Taply relies on internet access, compatible devices and external hosting, authentication, email and mapping services. External services may have their own terms. We remain responsible for our own contractual obligations and any responsibility that cannot lawfully be excluded.
8. Availability, restrictions and closing an account
We aim to keep the service available, but cannot promise uninterrupted operation or compatibility with every phone or browser. Maintenance and urgent security work may cause interruptions. We will give reasonable notice of foreseeable material disruptions where practicable.
We may proportionately restrict access to address fraud, security risks, unlawful activity or a material breach. Where feasible and lawful, we will explain the issue and allow it to be resolved. Contact support if you believe a restriction is mistaken.
You can delete your account from the account menu. Deletion removes your account and linked wallet records and may cause loss of stamps and rewards. Some records require separate review as explained in the Privacy Policy. Deleting an owner account does not delete its shops or other customers’ data, settle invoices or automatically cancel a business agreement. Arrange business cancellation or ownership transfer with support first.
9. Responsibility and complaints
Taply provides loyalty technology; it does not guarantee increased sales, retention or profits. Merchants remain responsible for their offers, goods and services, and Taply remains responsible for its own service. Nothing here excludes statutory guarantees, mandatory consumer protections or liability that cannot lawfully be limited.
For a complaint, email support@taply.solutions with the relevant shop or order reference and a description of the issue. Contractual disputes can be sent to info@taply.solutions. We will seek a practical resolution. You remain free to contact a competent authority or court under applicable law; these terms do not impose an exclusive foreign court or waive mandatory protections.
10. Changes and interpretation
We may update these terms as the service develops. We will communicate material changes through appropriate channels and obtain acceptance where required. A new website version does not retrospectively replace the terms of an accepted order or remove accrued rights.
If a provision cannot lawfully be enforced, the remaining provisions continue to the extent permitted by law. A delay in enforcing a right is not itself a waiver. Questions about this version can be sent to info@taply.solutions.
Questions? info@taply.solutions