Merchant Service Agreement

1. Scope and order documents

This agreement describes the general commercial conditions for a business purchasing Taply hardware or services. “Merchant” means the business identified in the accepted order. The person accepting must be authorized to bind that business. These conditions apply together with the Terms of Service and the order agreement supplied for acceptance.

The order agreement identifies the contracting parties, selected plan, device quantities, fees, currency, applicable taxes and delivery charges, payment arrangements and any specific commitments. An expressly agreed order provision takes priority over these general conditions on the same subject, subject to mandatory law. This public page does not replace an already accepted agreement or create an order merely by being viewed.

2. Order review and acceptance

An order form and email verification are a request for review, not a shipping confirmation. We may contact you to correct information or confirm availability. We then send the proposed agreement and order details. Contact support about errors before accepting.

The agreement becomes binding when you accept the order agreement issued by Taply through its stated acceptance procedure. Keep the supplied agreement and confirmation for your records. If that order sets a different formation procedure, its express procedure applies. An order-progress page shows milestones entered by Taply, not live courier tracking or a guaranteed delivery date.

3. Setup, activation and trial

Use the setup invitation to link the shop to the correct account. Keep invitation links private and follow the device instructions. You are responsible for a suitable phone, browser, internet connection and authorized staff access. Ask support for help if activation fails.

The current standard offer includes a 30-day subscription trial starting when the shop is claimed and activated through its setup invitation. The trial does not start merely because you submit an order. No subscription fee is charged for trial days; separately agreed setup, hardware or delivery charges remain governed by your order.

Any activation deadline, trial eligibility condition or device return arrangement must be stated before you accept the order. This public agreement does not impose an automatic 14-day activation deadline. Tell support before the trial ends if you do not want paid service to continue.

4. Fees, billing and payment

After the trial, the current offering is billed quarterly at three times the agreed monthly subscription rate. A monthly price is a comparison rate, not a promise of monthly invoicing. The order specifies payment due dates and the first paid period. Cash-on-delivery and later subscription payments are handled as described in the order; there is no implied authorization for automatic card debits.

Additional stampers may have both a one-time hardware fee and a recurring service fee. We must disclose these, along with applicable taxes and delivery charges, before you accept them. An additional device or upgrade is not free merely because it appears in the dashboard.

Pay amounts properly due and contact support promptly about a disputed invoice. We will explain payment issues and, where practicable, allow them to be resolved before restricting service. A website price change does not retroactively change your accepted order. Changes to future paid periods require notice and any acceptance required by the agreement or law.

5. Cancellation and daily proration

You may cancel at any time by emailing support@taply.solutions from your business contact address, identifying your shop or order. Cancellation takes effect immediately when your request is received; a delay in processing or replying does not extend the chargeable period.

Subscription charges for the current paid billing period are prorated by days used, rather than charging for the full unused remainder. The calculation is the agreed fee for that period multiplied by chargeable days used, divided by the total days in that period. Trial days are excluded. We will provide an itemized calculation and account for payments already made, including a refund of prepaid unused subscription days where applicable.

The order must specify the billing timezone, treatment of a partial day and refund arrangements before acceptance. Setup, delivery and hardware charges are separate from subscription proration and are handled under the accepted order and applicable rights. Cancellation during the trial does not create subscription charges.

Contact support to arrange cancellation; deleting a login, ceasing to use the stamper or removing a browser shortcut does not send a cancellation request. Account deletion does not calculate or settle charges automatically. Already accrued payment obligations remain due, subject to corrections and refunds.

6. Delivery and faulty devices

We agree delivery details with you and use the address you provide. Report address errors promptly and tell support if a device does not arrive or arrives damaged. Delivery estimates are not guaranteed dates unless expressly agreed. Device ownership and any return conditions must be stated in the order; no loan or return obligation is implied by this page.

If a device is faulty, contact support with its order reference and a description of the problem. We will first arrange a repair. If repair cannot resolve the fault, we will arrange a refund. Return instructions, shipping responsibility and expected timing will be communicated when the issue is assessed, consistently with applicable law.

This repair-first process does not restrict mandatory rights to a refund, replacement or another remedy where those rights apply. Do not send a device back without arranging a suitable return method. Follow normal use and care instructions and avoid modifications that compromise its security.

7. Running your loyalty program

You decide your reward offers, qualifying activity, minimum spend and expiry conditions. Explain these clearly to customers, honor valid rewards and comply with applicable advertising and consumer rules. Do not use configuration changes to unfairly remove earned benefits or mislead customers.

Train staff, secure devices and accounts, and promptly report loss, theft or suspected misuse. Ensure you have rights to your logos and content. Public discovery displays business information and device locations you choose to make discoverable.

Before closing a program, give customers appropriate information about outstanding rewards and how to raise a claim. Cancellation or owner-account deletion does not remove your responsibilities to customers. Arrange any account transfer with support before deleting the existing owner account.

8. Customer information and marketing

Use information available through Taply only for authorized purposes related to your program. Provide customers with appropriate privacy information, limit staff access and comply with applicable privacy and marketing law. Access to an email address or birthday is not permission to send promotions.

Honor marketing preferences and objections. Do not export or reuse customer information for unrelated campaigns or sell it. Taply’s Privacy Policy describes platform processing; your independent handling of customer data is your responsibility.

Where Taply processes personal data on your behalf and applicable law requires a data-processing agreement, that agreement must be established separately. This page is not a substitute for the required processing terms or a determination that every activity has the same controller or processor role.

9. Support, service changes and restrictions

Support is available at support@taply.solutions. There is no guaranteed response time, uptime percentage or service credit unless expressly agreed. We will make reasonable efforts to address reported faults and explain material service changes.

We may restrict service proportionately for security threats, abuse, unlawful activity or material contractual breach. Where feasible, we will explain the issue and provide an opportunity to resolve it. Any suspension, termination or material reduction in agreed services remains subject to your contract and mandatory remedies.

10. Responsibility, disputes and changes

Each party remains responsible for its own obligations. Taply does not guarantee commercial results. Nothing in this agreement excludes liability or consumer rights that cannot lawfully be excluded. No blanket waiver of responsibility for faulty hardware or our own service is intended.

Send contractual questions and disputes to info@taply.solutions, with your order reference. We will seek an informal resolution without restricting your right to a competent court or authority. Changes to this public page do not automatically amend an accepted order. Material changes to an existing agreement require the notice and acceptance required by that agreement and applicable law.